Specialists in Mystery Shopping
We provide bespoke, in-depth, independent and high quality mystery shopping services to a wide variety of business sectors and sizes.
Mystery shopping is a highly effective tool helping organisations to improve customer satisfaction, loyalty and trust.
Newlann specialises in understanding and evaluating:
- The whole customer experience
- Customer service
- Competitor performance
- Adherence to sales processes
- Literature and point of sale
Improving Your PerformanceWe focus on insightful interpretation of strengths and weaknesses amongst your front-line staff and recommend actions based on the results.
We provide ongoing continuous evaluations to track improvements and areas for development over time or one off diagnostic projects concentrating on specific issues such as queuing and waiting, aspects of regulatory compliance or rapport building skills.